FAQ
Welcome to Autokatools! We're here to assist you in your journey to find the best automotive equipment and industrial solutions. Please explore the sections below to find answers to common questions you might have.
About Us
Autokatools is a dedicated online retailer specializing in providing top-quality auto lifts, wheel service equipment, and industrial solutions to meet your specific needs. Please see our About Us page to learn more about our Mission and Values.
Authorized Dealer
Are you an authorized dealer for your products?
Yes, we are proud to be authorized dealers for the brands we carry. Our collection includes trusted names in automotive equipment and industrial solutions. This ensures you receive genuine products with full manufacturer warranties.
Privacy Policy
What is your privacy policy?
To understand how we handle your personal information, please review our comprehensive Privacy Policy available on our website.
Before Making a Purchase
What should I consider before making a purchase?
Before placing an order, it's crucial to ensure that the dimensions and specifications of the automotive equipment you're interested in are compatible with your available space and intended use. Autokatools cannot be held responsible if the dimensions or specifications do not align with your requirements.
Additional Considerations
It's also advisable to carefully review the specifications, weight capacity, and installation requirements of the items you intend to purchase. For auto lifts and industrial equipment, verify that your facility meets the necessary power and structural requirements. If you have any questions or need further assistance, please do not hesitate to reach out to us via email or phone. We're here to assist you in making informed decisions.
Shipping & Delivery
Is there a shipping fee?
We offer FREE shipping for all orders within the continental United States. Unfortunately, at this time, we do not offer international shipping.
Can I track my order?
Absolutely! Once your order is placed, our suppliers will provide us with tracking information as soon as your items are shipped. You will receive an email notification containing your order's tracking details. You can also check your order status at any time by visiting our Track Your Order page.
Order Process
What happens after I place an order?
Upon placing an order, you will receive a confirmation email. If the item is in stock, our manufacturers will typically ship it within five business days. For larger equipment like auto lifts or industrial machinery, shipping times may vary.
Missing Tracking Email?
If you haven't received a tracking email within five business days of placing your order, please don't hesitate to contact us at Contact@autokatools.com or through our Contact Us page.
Shipping Time Guarantees
Unfortunately, we cannot guarantee shipping times, as they are subject to change. Shipping estimates provided are approximate. Please consider this when placing orders with specific delivery date expectations, especially for larger equipment that may require freight shipping.
Returns
What is your return policy?
We are dedicated to your satisfaction. If you are not completely satisfied with your order, please reach out to us immediately. We will work with you to arrange an exchange, replacement, or refund within 14 days of your purchase. For brand-specific return policies, please check the Product Page.
Damaged or Defective Items
If your order arrives damaged, we will do everything we can to assist. We may arrange for replacement parts from the manufacturer or redelivery as necessary. For large equipment, we may coordinate with local service technicians to resolve issues.
Where to Find the Full Return Policy
You can find our complete Return and Refund Policy on our website, which provides in-depth information on our return procedures and policies.
After Placing an Order
What should I expect after placing an order?
Once your order is placed, you will receive a confirmation email. We will charge your payment method to initiate order processing and preparation for shipment.
Shipping Timeframes
Shipping times vary depending on the item ordered. Some items may be available in stock and ship within 24 hours, while others, particularly larger equipment like auto lifts, may take up to approximately five business days to process. You will receive a tracking number within 24 hours of shipment.
Inspecting Your Delivery
Upon receiving your order, please inspect the packaging for any signs of damage. If you notice any damage, be sure to take pictures of the damaged packages before opening them and report the issue to us within five days of delivery. If the damage is attributed to the carrier, they will be responsible for resolving it at no cost to you.
Missing Parts or Damaged Deliveries
Always check the contents of your delivery upon receipt. If you find that the delivery is damaged or missing parts, please send us pictures of the damage, along with your order number, to Contact@autokatools.com. We will then contact our suppliers to facilitate the replacement of damaged items.
Tracking Information
If you do not receive a tracking number within a few days of placing your order, please contact us to ensure that we have the correct email address on file. We are committed to keeping you updated on shipping information.
Contact Us
If you have any questions that aren't addressed here, please don't hesitate to contact us:
Phone: +1 (888) 991-9375
Email: Contact@autokatools.com
Address: 333 Seaboard Ave, Venice, FL 34285